Privacy Policy

This privacy policy explains how Fabric Diagnosis collects, uses, and protects your personal data when you visit our website and use our services. We are committed to respecting your privacy and complying with data protection law in Germany.

1. Who We Are

Fabric Diagnosis is a carpet and upholstery cleaning diagnostic service based in Berlin, Germany. We help landlords, office managers, and pet owners identify cleaning problems and select the right treatment method. When we refer to "we," "us," or "our," we mean Fabric Diagnosis and our team.

For questions about this privacy policy or your data, you can contact us using the details provided at the end of this document.

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it or when it is necessary to deliver our services. The types of data we may collect include:

• Contact information: Your name, email address, phone number, and postal address when you submit an inquiry form, request a diagnostic consultation, or book a cleaning service.
• Business information: Your role (landlord, office manager, property owner) and details about the property or fabric requiring diagnosis or cleaning.
• Fabric and problem details: Descriptions of carpet or upholstery issues, photographs you may upload, fabric type, and cleaning history to help us provide accurate diagnostic guidance.
• Website usage data: Information about how you interact with our website, including pages visited, time spent, and the diagnostic flowchart steps you follow. This may be collected through cookies and similar tracking technologies.
• Device and browser information: Your IP address, browser type, operating system, and device type to improve website performance and security.

We do not collect payment card data directly on our website. If you make a payment, payment processing is handled by a third-party payment processor with its own privacy terms.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

• Contractual necessity: To fulfil a booking, provide diagnostic services, or respond to your inquiry.
• Legitimate interest: To improve our website, understand user behaviour through analytics, prevent fraud, and maintain website security.
• Consent: When you opt in to receive marketing communications or newsletters.
• Legal obligation: To comply with German and European data protection law.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide diagnostic guidance on carpet and upholstery problems.
• To process and manage your booking and cleaning service requests.
• To send you confirmation emails, service updates, and appointment reminders.
• To improve our website, diagnostic tools, and service offerings based on user feedback and usage patterns.
• To analyse website traffic and user behaviour through analytics tools to optimise the user experience.
• To send you marketing communications and newsletters if you have opted in.
• To comply with legal obligations and protect our rights and the safety of our users.
• To document property condition and cleaning outcomes for rental property disputes or deposit-related inquiries.

5. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and gather analytics data. Cookies are small text files stored on your device that help us remember your preferences and track your use of the site.

We may use:

• Essential cookies: Required for website functionality, security, and to process your requests.
• Analytics cookies: To understand how visitors use our site, which pages are most popular, and how we can improve the user experience.
• Preference cookies: To remember your choices, such as language or diagnostic preferences.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, blocking essential cookies may affect website functionality.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service providers: Third-party processors who help us deliver our services, such as email service providers, hosting providers, and analytics platforms. These processors are bound by data protection agreements and may only use your data as instructed.
• Payment processors: If you make a payment, your payment information is shared with our payment processor to complete the transaction.
• Legal authorities: If required by law or to protect our legal rights, we may disclose your data to government agencies or law enforcement.

We ensure that any third-party processor complies with GDPR and German data protection law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Booking and service data: Retained for the duration of the service and for up to 3 years after completion to handle disputes, invoicing, and rental property documentation.
• Inquiry data: Retained for up to 1 year after your last contact with us, unless you request deletion sooner.
• Analytics and website usage data: Typically retained for up to 12 months.
• Marketing communications: Retained until you unsubscribe or withdraw consent.

After the retention period, we securely delete or anonymise your data. If you request deletion, we will remove your data within 30 days, except where we are required by law to retain it.

8. Your Rights

Under GDPR and German data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct inaccurate or incomplete data.
• Right to erasure: You can request deletion of your data, subject to legal retention obligations.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request your data in a structured, commonly used format and transfer it to another service provider.
• Right to object: You can object to processing for marketing or analytics purposes.
• Right to withdraw consent: If we process your data based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us using the details below. We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure HTTPS encryption for data transmitted over the internet.
• Restricted access to personal data within our organisation.
• Regular security assessments and updates.
• Secure storage of data on protected servers.

While we strive to protect your data, no security system is completely risk-free. We encourage you to use strong passwords and protect your account information.

10. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it immediately. If you believe we have collected data from a child, please contact us.

11. International Data Transfers

Fabric Diagnosis is based in Germany and operates within the European Union. Your data is processed and stored within the EU and is protected by GDPR. If we transfer data outside the EU, we will do so only with appropriate safeguards in place, such as standard contractual clauses.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your data.

13. Contact Us

If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your data, please contact us:

You also have the right to lodge a complaint with the German data protection authority (Datenschutzbeauftragte) if you believe your data has been processed unlawfully.

14. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date below. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Last updated: January 2026